Corporate Relationship Manager

Job Description

Key Responsibilities

• Growth in business volumes, customer base and wallet share.
• Adequacy of personal competence to effectively perform Relationship Management tasks.
• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.

Key Result Areas

• People: Employee satisfaction, Employee retention, Competence development
• Customer Focus: Customer satisfaction, Customer base and active accounts growth targets, Customer banking services wallet share
• Business Systems & Infrastructure: Productivity or resource utilization standards or benchmarks, Audit ratings, Implementation of capability development and change programs
• Financial: Customer deposit targets, Loan & Advance targets, Income (Revenue) targets

Competence Requirements

• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Sales skills to prospect and close business
• Knowledge of Corporate Banking products as well as other relevant products.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Qualifications and Experience Requirements

• University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
• Associate of chartered Institute of Bankers (or equivalent), MBA is an added advantage.
• Three years of experience with similar responsibilities

Job Identification: 3515

Apply Before: 2025-02-04

Degree Level: Bachelor's Degree

Job Schedule: Full time

Location: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ