Relationship Manager

Job Requisition ID: R-15975806

Location: Head Office, NBC, Tanzania

End Date: June 17, 2025

Job Type: Full-Time

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The primary objective is to maximize sustainable economic Profit derived from a portfolio of Central Government, Local Government and Public Institutions Customers via effective Business Development & Risk Management at an individual and team level.

Job Description

Customer Sales and Service (65%)

• Grow portfolio value in line with agreed targets.
• Generate ongoing referral business from existing customers.
• Identify sales and service opportunities and offer appropriate solutions.
• Determine the most effective products to meet customer needs and sell them reactively and proactively.
• Adopt a commercial approach to cost control and income generation.
• Expand assigned portfolios through product optimization and profitable cross-selling.
• Achieve customer satisfaction targets by improving standards.
• Establish and maintain proactive and regular contact with clients.
• Utilize all customer contact processes to understand customer needs.
• Provide feedback to clients, even if the query or complaint is unresolved.
• Educate customers on new operating models.
• Engage the customer and introduce prepared solutions.
• Understand and apply relevant governance and compliance procedures.
• Maintain customer records and accurate completion of applications and paperwork.
• Work with customer service teams, responding to complex requests and complaints.
• Work proactively with colleagues to support lead generation.
• Promote alternative delivery channels to clients.
• Proactively raise the Bank's profile in the local community.
• Provide financial advice to existing and new customers.
• Maintain Relationship Plans for all customers.
• Conduct annual and interim reviews of customers' borrowing facilities.
• Conduct annual and interim reviews with non-borrowing customers.
• Determine key messages and communication methods.
• Deal with and find solutions to customer complaints.
• Research, create, and follow up on a target list for potential new business.

Business Management (30%)

• Research, create, and follow up on a target list for potential new business.
• Identify priority customers using Customer Relationship Planning templates.
• Gather information to prepare and assess credit applications (collaboration with Business Analysts, CMAs, and Assistant Relationship Manager Public Sector).
• Control and quality of the portfolio, adhering to Risk management guidelines.

People Management (5%)

• Day-to-day coaching and development of Business Analysts and Operational Bankers.

Minimum Qualifications

• Bachelor's Degree in Commerce or Arts (Economics) or equivalent.
• Four years' experience in a customer-facing role.
• Two years' experience in a sales and service environment.
• Two years' experience in developing and maintaining relationships with high-value customers.
• 5+ years of general banking experience.

Preferred Qualifications

• Two years' experience in Corporate or Business Banking
• MBA/Diploma in Banking
• 5 years general banking experience focusing on corporate or business customers
• Knowledge in business risk and opportunities

Technical Skills/Competencies

• Relationship skills
• Credit Risk skills
• General Corporate banking knowledge
• Communications skills
• Deciding and initiating action
• Relating and networking
• Persuading and influencing
• Analysing
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks

Knowledge, Expertise and Experience

• Meeting customers' needs
• Personal Organisation
• Business awareness
• Adaptability
• Business development
• Decision making
• Managing Relationships
• Team results
• Innovative
• Active listening
• Analysis and judgment