Relationship Manager; Digital

Reporting line- Senior Manager; Transactional Banking

Location- Head Office

Job Summary

Responsible for business growth and sales of digital solutions to clients including Government, Corporate, Institutions, and other business segments in the areas of receivables products/transactional businesses. Drive and implement transactional banking strategy focusing on promoting digital use and identifying opportunities to ensure sustainable growth of transactional banking income

Key responsibilities:

• Acquire digital transactional businesses to maximize Non-funded Income.
• Solicit business from existing and new customers by increasing digital channel utilizations.
• Discuss customer needs; gather customer information and advice on Bank services/products.
• Conduct regular branch and client visits to solicit new business with a view to increasing the organic flow of NFI/or transactional volume and retaining clients.
• Participate in driving and implementing the strategy for transactional digital business growth.
• Participate in organizing and delivering client marketing and sales programs for transactional digital offerings/products.
• Participate in Packaging/structuring of transactional digital products/programs to meet specific clients’ product requirements.
• ajiraArrange and facilitate meetings with key members of potential customer management.
• Follow up with potential customers and ensure completion of documentation requirements.
• Liaise with operations for efficient transaction processing to ensure superior customer service by minimizing complaints and disputes.
• Liaise with Business Analysts/Credit Team during the assessment and due diligence process and assist as needed.
• Collaborate with several other units/departments e.g. Treasury, Corporate banking, Operations, Finance, Compliance, Marketing and Customer experience
• Regular reviews of digital platforms to identify gaps
• Ensure compliance with internal and external Guidelines on transactional business activities.
• Review and provide feedback on client satisfaction surveys, and respond to customer complaints.
• Analyse and report Transactional Banking performance and profitability.
• Perform any other related duties as may be assigned from time to time.

Experience, Knowledge and Skills Requirements

• Bachelor Degree in Bachelor’s Degree in Business Administration, Finance and related field from a credible university.
• Minimum of 3 years experience in promoting digital use of transactional banking products.
• Relationship Management skills.
• Project management skills.