Chief Operating Officer
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Chief Operating Officer


Chief Operating Officer

National Bank of Commerce (NBC)


Principal Accountability

  • Ensure a world-class operations functions that meet internal/ customer's requirement
  • Run the bank across all non-sales functions( in particular strong focus required on the system and channel stability, customer experience, information technology disaster recovery and business continuity management, meeting regulatory requirements and co-ordinate running of the bank across all operations functions)
  • Transform the bank: align change agenda between product and country priorities and execute the NBC collective change agenda towards the NBC “Go To Bank” Vision
  • To drive the development and implementation of a scalable and sustainable operations strategy and supporting infrastructures
  • To drive the bank’s automation/digitization agenda in line with the strategic ambitions

Main Responsibilities

  • Develop a country operation strategy and execution plan aligned to product strategy, Pan Africa operation priorities and group/Regional input
  • Provide strategic and integrative leadership to the various subunits in operations, ensuring the development and delivery of integrated solutions meeting business expectations
  • To be accountable for the aggregate plan and delivery of systems, operations and the general operating model in-country, aligned to One Africa and country operating model
  • Ensure that strategic objectives of both country and products are translated into a realistic delivery plan with the mechanism for key measurements in place to monitor progress
  • Direct the effective operational ajira management of the operation function in-country to agreed service and cost targets
  • Ensure that non-financial risk is strongly represented at executive committee in line with the required business focus
  • Ensure effective selection, development, and deployment of operations staff to meet ongoing priorities and competency demand from the business functions.
  • Create a “high challenge - high support” performance management culture across the directorate aligned to groups and NBC’s shared values
  • Sponsor appropriate talent planning activities across operations functions including succession planning for the team
  • Provide clear direction on strategic goals, translating and prioritizing them into business and performance measures.
  • Manage the operations functions to headcount and cost targets
  • Pursue own development to increase personal effectiveness


  • Strong analytical and problem-solving capabilities
  • Project management
  • Risk management
  • High commercial acumen
  • Communication/ influencing skills
  • Stakeholder/customer relationship management
  • Leadership and people management skills
  • Able to work in a multinational, multi-segment, environment with matrix reporting, cultural differences and varying legal/ regulatory environment

Knowledge & skills required

  • Prior experience in a leadership operational position reporting to country management committee or equivalent
  • Experience in management of specialist teams within on operations functions
  • Has operated in matrix reporting functions
  • Comprehensive understanding of governance and controls within banking as they related to operating policies and practices
  • Good knowledge of the commercial and competitive environment in Tanzania as well as the external economic, political, legal, and regulatory environment and its internal impacts in the regional and Tanzania
  • Experience of working in a multinational, multi-segment environment with matrix reporting awareness of cultural differences and varying legal/ regulatory environments.
  • Experience of building in embedding businesses in African/ other emerging markets


Attractive Salary

Applicants are invited to submit theiCVsvs, copies of certificates, two referees and their contacts to:

Human Resourcing

Human Resource Department

National Bank of Commerce(NBC)

If you are not contacted by NBC within thirty(30) days after the closing date, you should consider your application as unsuccessful

Please send all applications before 21st May 2018

NBC is an equal opportunity employer

More Jobs From This Company


  • Location: Dar es Salaam
  • Job Title: Chief Operating Officer
  • Application Deadline: 2018-05-21
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