Under the authority of the Network Operation Manager, he is responsible for a profit center that he pilots with the support of functional and operational units (customer service, maintenance, SFS, accounting, etc.). He is the main person responsible for the service stations he handles.
He spells out, coordinates, develops, and supervises the policies of the Network Department with respect to:
-SFS: shop, wash, maintenance bay, food, programming, and promotional operations
-Reception of Products/ Service / Quality: Top service,
-Hygiene / Safety / Environment / Safety of property and of persons
-Maintenance: in interface with the maintenance unit, he makes sure that the operator observes the contract terms.
He studies proposes, and negotiates the economic aspects of the contracts within the framework of their installation, of their renewal, or of annual renegotiation (working capital ajira required & Forecasted P & L).
He controls and wards off the financial risks by making a monthly check on the manager’s financial health (financial situation) and analyzes the economic and commercial performance levels (Real P & L).
He proposes and implements the action plans required for optimizing results.
He proposes and implements the continuing training plan for all station staff. He prepares and proposes a promotion policy for Young Dealers.
He implements a competition and sectorial watch; identifies and characterizes possible prospects, analyzes the competition.
He enrolls new fuel card customers and maintains the existing customers
He conducts stock control and review all records pertaining to station operations – manually maintained records + electronic (FCC)
He ensures the stations comply with statutory requirements
He ensures hygiene control at the shops is implemented as per TOTAL HACCP rules