Alternative Channels Sales Specialist

Role purpose:

• Overall accountability of managing new alternative sales channels to meet strategic business objectives
• Develop, plan, execute and evaluate the performance of onboarded accounts
• Drive and responsible for M-Pesa Business accounts service management (trainings)
• Monitor M-Pesa Business accounts performance and cross sell M-Pesa products to Businesses
• Work together with the team to drive M-Pesa Business initiatives, partnerships and ensure they are timely executed
  
  

Key Accountabilities

• Overall responsible for driving the M-Pesa Business alternative channels acquisition and support
• Manage service delivery for the acquired accounts and cross sell other M-Pesa products
• Support to accelerate regional performance and drive initiatives for revenue growth
• Support M-Pesa Business new and existing businesses’ projects
• Initiate and conduct end to end new trainings and re-trainings for the acquired business accounts
• Responsible for reactivations of dormant, droppers and stoppers business accounts
• Working closely to support sales team to identify new potential growth areas
  
  

Key performance indicators:

• Accelerates number of B2C and C2B accounts acquired
• Accurate and timely delivery of the Acquisition KPI’s as per the strategy
• End to end execution of M-Pesa propositions to the business acquired via this channel
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• Quality of support and stakeholder alignment
  
  

Core Competencies, Knowledge, And Experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong Sales and negotiation skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
  
  

Must have technical/professional qualifications:

• 3+ years’ experience sales and distribution industry or functional experience
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent
• Strong analytical skills and business acumen
• Build and maintain relationship with key stakeholders in the value chain
• Telecommunications experience would be advantageous
• Project knowledge and experience would be advantageous
  
  

Skills

• Digital Advocacy
• Competitor Awareness and Cross Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs
• Dynamic Prioritisation and Multi-tasking
• Customer Centricity