Assistant Lodge Manager

Shadows of Africa (Olerai Lodge)

Arusha

We are a Tanzanian World Travel Award winning Travel Agency and have been showing our beloved Africa to our guests for a better part of the last decade

Position Title: Assistant Lodge Manager
Employer: Shadows of Africa Limited
Workstation: Olerai Lodge, Arusha, Tanzania
Reports To: Lodge Manager / Managing Director

Role Purpose

The Assistant Lodge Manager will support the Lodge Manager in overseeing the day-to-day operations of Olerai Lodge, ensuring exceptional guest experiences, efficient staff management, and smooth operational standards. This role requires a strong background in hospitality management, excellent leadership skills, and the ability to foster a welcoming environment aligned with the lodge’s high-end boutique standards.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure the highest quality of personalized guest service in all departments.
• Address and resolve guest complaints promptly and professionally.
• Maintain strong relationships with guests, ensuring repeat visits and positive reviews.

Operations & Administration

• Oversee daily lodge operations including front office, housekeeping, food & beverage, and maintenance.
• Support the Cluster Lodge Manager in implementing operational policies, standards, and procedures.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor lodge budgets, control costs, and optimize revenue opportunities.

Staff Leadership & Development

• Supervise, motivate, and train lodge staff to deliver exceptional service.
• Assist in staff recruitment, scheduling, and performance evaluations.
• Promote a culture of teamwork, accountability, and continuous improvement.
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Financial & Resource Management

• Assist in budget preparation and monitor daily expenses.
• Ensure proper inventory control and procurement processes.
• Maintain accurate records of lodge operations and reports for management.

Marketing & Guest Relations

• Support the marketing and sales team in promoting Olerai Lodge.
• Assist in organizing special events, packages, and activities to enhance guest experiences.
• Represent the lodge in professional and community engagements.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Tourism, or related field.
• 8 to 15 years of proven professional experience in a similar role within a reputable hotel, lodge, or resort.
• Previous experience in boutique properties will be considered a strong advantage.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and adapt in a dynamic environment.
• Computer literacy (MS Office, reservation systems, and hospitality software).
• Knowledge of a foreign language (French, German, Italian, or Spanish) is an added advantage.

Core Competencies

• Guest-focused mindset with a passion for hospitality.
• High level of professionalism, integrity, and discretion.
• Strong financial acumen and attention to detail.
• Team player with the ability to inspire and motivate others.
• Commitment to sustainability and community engagement.

To Apply:

Please send your CV and a cover letter to legal.dept@shadowsofafrica.com with the subject line “Assistant Lodge Manager – Olerai Lodge” .