Branch Manager

INDUSTRY: BANKING

LOCATION: Arusha, Tanzania

HR World Ltd on behalf of our client, we are looking for a Branch Manager who will be in charge of customer retention, branch productivity, enhancing customer service and loyalty and generating growth through effective customer relationship management and sales in order to achieve the branch’s business target.

Responsibilities:

• Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations.
• Respond to Customer related queries as they arise.
• Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling.
• Assist in the development of new products as well as push for the new product’s up take.
• Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures.
• Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
• Coordinate the review of branch risk control self-assessments (RCSA) in liaison with Branch Operations Manager.
• Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
• Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff.
• Support the Head of Business Development in preparing branch business related budget by providing inputs.
• Attend to audit queries related to Branch business.

Qualifications:

• Bachelor's Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field.
• 3+ years of proven working experience at Branch Manager Level.
• Must have excellent organizational skills.

Interested candidates may send their CVS to career@hrworld.co.tz before 12th June 2025. Only successful candidates will be contacted