Branch Manager

This position is responsible for leading and managing all branch operations, ensuring the delivery of excellent customer service, business growth, operational efficiency, compliance, and staff performance. The Branch Manager is accountable for achieving branch financial targets, maintaining a quality loan portfolio, and building strong customer and community relationships.

THE ROLE

• Drive the achievement of branch targets for deposits, loans, and other revenue-generating products and services.
• Identify and pursue opportunities to acquire new customers, deepen relationships, and grow the branch's market share.
• Develop and implement branch marketing initiatives and participate in community engagement to build brand visibility.
• Oversee cross-selling and up-selling activities by the branch team to maximize customer value. Ensure a high standard of customer service delivery in line with the bank's service charter.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction and retention.
• Maintain and grow relationships with key clients and ensure a personalized banking experience.
• Oversee day-to-day branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
• Manage branch cash, security, and reconciliations, ensuring proper controls are in place.
• Monitor and maintain the quality of the loan portfolio, ensuring timely collections and follow-ups on non-performing accounts.
• Conduct regular operational and compliance checks to identify and mitigate risks.
• Lead, supervise, and motivate the branch team to deliver performance and uphold a strong team culture.
• Conduct regular performance reviews, coaching, and mentoring to enhance team productivity and engagement.
• Identify training needs and coordinate staff development initiatives in collaboration with HR.
• Prepare and submit timely and accurate branch performance reports to management. Monitor key performance indicators (KPIs) and implement corrective actions where necessary to meet set objectives.
• Analyze market trends and competitor activities to inform strategy

THE CANDIDATE

• Bachelor's degree in Business Administration, Banking, Finance, Economics, or a related field.
• A Master's degree or professional certification (e.g., CPA, ACCA, or banking-related qualifications) is an added advantage.
• Minimum of 5 years' experience in the banking industry, with at least 2 years in the same role.
• Strong experience in retail banking operations, credit management, and customer relationship management.
• Proven ability to drive business growth and achieve financial targets.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Sound knowledge of banking products, services, and regulatory requirements.
• Business acumen and strategic thinking.
• Strong analytical and decision-making abilities.
• High level of integrity, professionalism, and ethical conduct.
• Customer-centric with a proactive approach to service delivery.

APPLICATION INSTRUCTIONS

If you meet the above requirements and ready for great challenges, mail your Covering letter and Curriculum vitae to recruitment@acbbank.co.tz

Contact: 0800 750 336 Toll Free support@acbbank.co.tz www.acbbank.co.tz WhatsApp Channel Akiba Commercial Bank Plc 0755 202 011