Call Center Executive

CALL CENTRE EXECUTIVE

HR World limited on behalf of our reputable client, we are looking for Call Centre Executive who uses the telephone to reach potential or existing customers.

RESPONSIBILITIES:

• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application
• Route calls to appropriate resources.
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• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary and upsell products.

QUALIFICATIONS

• Bachelor's Degree in Marketing or Business administration.
• Excellent communication skills.
• Patience, persistence and persuasiveness.
• Excellent typing skills

EXPERIENCE

• 3 years experience in similar position
• Must have Call Centre experience and Sales experience.

Interested candidates may send their CV (Ms Word format only) to recruitment@hrworld.co.tz before 30th January 2020