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Call Center Operations Manager
AzamPay
Job Description
As the #CallCentreOperationsManager, you will be responsible to set the goals, monitor challenges, coach, and motivate the #callcenter team to deliver exceptional #customerservice.
Your main duties will consist of:
- Selecting, recruiting, and training of new call center personnel
- Preparing performance reports by collecting and analyzing call agents’ data.
- Evaluating individual performance reviews and overall team effectiveness
- Helping call agents with challenging customer service issues
- nafasi za kaziMonitoring team performance and provide tools if necessary
- Determining call center operational strategies by evaluating team results and objectives
- Maintaining and improving call center operations by monitoring system performance and identifying and resolving problems
- Meeting financial targets by estimating performance requirements and preparing annual budgets
The successful candidate will report to the Chief Commercial Officer
Are you up to the challenge? Send your CV to hr@azampay.com
Closing Date: 26 December 2021
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