Chief Operating Officer

Fin Overview:

At Fin Tanzania, we are committed to driving financial inclusion and empowering individuals across the continent. We believe that everyone deserves access to affordable financial services, and our mission is to make this a reality.

We are a passionate and diverse team of professionals dedicated to making a positive impact in the lives of people throughout Africa. Our core values of integrity, innovation, people, and teamwork drive everything we do. We value collaboration, creativity, and a customer-centric approach in our pursuit of meaningful change.

Position Overview:

As the Chief Operating Officer (COO), you will play a pivotal role in leading our dynamic team of professionals toward achieving efficiency, productivity, and effectiveness in our operations. This position requires strong leadership skills and a creative approach to business. The ideal candidate should possess extensive industry experience, preferably having climbed the ranks to a management role, which equips them with a unique blend of business and management expertise along with a deep understanding of industry practices, policies, and procedures. This position is based in our Dar es Salaam, Tanzania office.

Key Responsibilities

1. Vision and Strategy:
   1. Collaborate closely with the Managing Director to establish and drive the organizational vision and operational strategy.
   2. Translate strategic goals into actionable plans for growth, overseeing organization-wide goal setting, performance management, and annual operations planning.
2. Team Leadership:
   1. Provide leadership, guidance, and technical support to the operations team, covering a wide range of responsibilities, including operations, product development, collections, target management, and employee training.
   2. Foster a highly inclusive culture to ensure team members thrive and organizational goals are met.
3. Operations Management:
   1. Oversee company operations and employee productivity, striving for excellence in every aspect.
   2. Maintain operational reporting and forecasting while ensuring compliance with relevant regulations.
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4. Talent Management:
   1. Play a pivotal role in recruitment, onboarding, professional development, performance management, and retention strategies for the Operations Teams.
5. Financial Management:
   1. Collaborate with the Managing Director on sales management to drive profitability and balance sheet growth.
   2. Actively participate in fundraising activities.
6. Stakeholder Relations:
   1. Build and nurture strong relationships with key customers, clients, partners, and stakeholders.

Qualifications:

1. Leadership: Demonstrated leadership experience with a track record of personal integrity and excellence.
2. Business Acumen: Strong business acumen with a solid understanding of regulatory issues.
3. Analytics: Proficiency in data analysis and performance metrics.
4. Problem Solving:  Ability to diagnose issues swiftly and anticipate potential challenges.
5. Minimum Work Experience: At least 8 years of experience in the B2C sector, with 4-5 years in a leadership role.

Benefits of joining us:

1. Impact: Join us in making a real difference in the lives of millions of people across Africa. Your work here will have a lasting and meaningful impact on communities and individuals.
2. Innovation: Be part of a forward-thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion.
3. Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization.
4. Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued.
5. Commitment: We are committed to your success and well-being, offering competitive compensation, benefits, and a supportive work culture.