Country Manager

Job Purpose:

To support of DHL Supply Chain Tanzania commercial growth agenda by building and maintaining profitable business units via managing the P&L, build high quality and trusted business relationships within the customer's leadership team, building a strong business pipeline, pro-actively manage business renewal agenda, ensure that operational and customer satisfaction is sustained and people management.

Key Accountabilities:

• Develop local strategy to achieve annual EBIT targets on the business units
• Manage the P&L of the business units to deliver on the agreed GP target and run the DSC sustainability agenda
• iaison with all clients; monitor KPIs to ensure quality standards and performance targets are met
• Collaborate and coordinate internal functions that support the sales process (BD, Solution Design, HR, IT, Legal, Opex, SheQ, Finance, etc.); to develop proactive solutions and answer incoming RFQs & BCAs
• Ensure quality of delivered services and proactively address customer issues
• Report on a monthly, quarterly (QBRs) and annual basis on the business unit financial performance
• Lead sales & account planning meetings to identify customer's supply chain requirements and business objectives
• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
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• Prepare and conduct customer satisfaction and value assessment research meetings
• Collect and share knowledge and best practices (also cross-country)
• Recruits and develops the members of the country leadership team; performance, mentorship & coaching
• Lead a culture of engagement
• Own the financial performance of the country business as per operational, financial and investment plans; overall responsibility for DSC Tanzania budget delivery and P&L
• Spearhead Business Development and growth agenda of the country
• Overall country coordination and One Point of Contact: CXM/Certified programmes/Go Green/Decarbonization/Compliance/EOS etc.
• Cross BU collaboration with other DHL Group BUs
  
  
  

Qualifications:

• University degree level or equivalent professional qualification
• Master’s degree is an added advantage
• Minimum 8 years supply chain and logistics experience, with a minimum 5 years in senior management
• Business, P&L ownership and commercial acumen
• Experience in team management & leadership across several functional areas or businesses
• People management skills - inter and intra communications skills
• Country experience within logistics
  
  
  

Country account management and relationship experience