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Customer Care Representatives (Call Agents)
Job Description
CUSTOMER CARE REPRESENTATIVES (CALL AGENTS) - 65 POST
DUTIES AND RESPONSIBILITIES
i. To receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
ii. To register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);
iii. To properly record the time used to restore, repair, respond to customer complaints or breakdowns; and
nafasi za kaziiv. To handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
QUALIFICATION AND EXPERIENCE
Form IV or VI plus Diploma either in Marketing, Business Administration (majoring Marketing) or Public Relations from registered and recognized Institution. Computer knowledge is compulsory;
REMUNERATIONas per employer's scale