Customer Service Assistant

DUTIES AND RESPONSIBILITIES

i.Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;

ii.Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;

iii.Provides information on the Authority’s services to walk-in customers;

iv.Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;

v.Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;

vi.Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;

ajiravii.Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;

viii.Appraises the Assistant  Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;

ix. Performs such other related duties as may be assigned by the Customer Services Manager from time to time

QUALIFICATION AND EXPERIENCE

Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing 

 /Pipe Fittings or any other relevant qualifications from a recognized Institution. 

REMUNERATION: Attractive remuneration package in