Job Summary

Searching for a Tanzanian to ensure high standards of hygiene and cleanliness are maintained in both the rooms and the public areas of the lodge.

Qualification Level: Bachelor
Experience Level: Management level
Experience Length: 5 years

Job Description
Responsibilities include but not limited to: 

• Interact with guests in a courteous, polite and helpful manner.
• Display a high level of guest concern and customer care at all times.
• Attain knowledge of services and amenities offered by the Lodge and surrounding community.
• Perform quality inspections throughout the hotel checking all the rooms, public areas and gardens to ensure the highest levels of hygiene.
• Management of the human resources of the housekeeping team namely hiring, training, providing performance evaluations and schedule needed staff to cover shifts.
• Responsible for maintaining Housekeeping inventory supplies and amenities ensuring that they are within the budget allocated.
• Deal with housekeeping related complaints from both staff and guests.
• Communicate with other Heads of Department to ensure that quality standards are met throughout the hotel.
• To ensure that health and safety standards knowledge is taught to the team as well as the use of machinery and chemicals in all sections of the Housekeeping department.
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• Preparation of Standard Operating Procedures to be used in the department.
• At times will be required to step in and assist in room attendant/ Laundry or Public area attendant duties whenever staff is unwell or there is a lot of work pressure.
• Manage the storage and handling of lost and found property.
• Complete special projects assigned by management.
• Participate in team meetings and lodge briefings.
• To continually contribute towards the achievement of the Housekeeping team’s objectives and organization’s goals.
• Attend regular appraisal meetings.
• Participate in a continuous training programme.
• Attend on and off-site skills training.
• To participate in assessment and evaluation processes, reviewing your progress towards achieving your personal objectives.

Minimum Qualifications

• English language proficiency
• Five-year work experience or more

Preferred Qualities

• Ability to work flexible and if needed long hours
• Organisation skills
• Time management skills
• Critical thinking to recognize problems and identify solutions
• Managerial skills to oversee others

Send your application letter, CV with three references from your previous managers to info@outstandingsolutionstz.com