Individual HVC Contractual Planning Specialist at YAS Tanzania

YAS Tanzania is inviting applications from qualified and experienced professionals for the position of Individual HVC Contractual Planning Specialist, based in Dar es Salaam.

The successful candidate will be responsible for developing and implementing contractual customer plans that support the High Value Customer (HVC) strategy, drive customer acquisition and retention, and improve the growth and profitability of the contractual customer portfolio.

Qualifications and Experience

Applicants should possess the following qualifications and experience:

• Bachelor’s Degree in Business Administration, Marketing, Telecommunications, Economics, Statistics, Data Analytics, or a related field.
• A minimum of three (3) years of experience in telecommunications, commercial planning, customer management, CRM, marketing, or business analytics.
• Experience managing customer segments, loyalty programmes, retention initiatives, or contractual customer portfolios.

Core Responsibilities

• Develop and execute contractual customer plans aligned with the HVC strategy and business objectives.
• Design initiatives to drive the acquisition, retention, upgrade, and migration of high-value customers into contractual plans.
• Monitor the performance of the contractual customer base and recommend actions to improve penetration and profitability.
• Develop annual and quarterly contractual growth plans and forecasts.
• Collaborate with Product, Marketing, Digital, Device, and Commercial teams to develop attractive contractual offers.
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• Support the design and launch of contractual bundles, value propositions, loyalty programmes, and exclusive HVC benefits.
• Conduct competitor benchmarking and market analysis to identify market opportunities and potential threats.

Required Competencies and Skills

The ideal candidate should demonstrate:

• Strategic thinking.
• Strong analytical and problem-solving skills.
• Customer lifecycle management.
• Contractual customer planning.
• Customer Relationship Management (CRM).
• Commercial and revenue analysis.
• Results orientation.
• A customer-centric mindset.

Equal Employment Opportunity

YAS Tanzania is committed to providing equal employment opportunities and ensuring unbiased treatment of all individuals across its employment practices.

Important Notice: Only shortlisted applicants will be contacted.

How to Apply

Interested and qualified candidates should submit their applications through the official YAS Tanzania recruitment platform using the link below.

CLICK/TAP HERE TO APPLY

Applicants are advised to review the job requirements and follow the instructions provided on the official recruitment portal when submitting their applications.

Application Deadline: Not specified in the vacancy announcement. Check the official recruitment portal for the application status and any deadline.