Insurance Operations Officer

INDUSTRY: INSURANCE

HR World Ltd on behalf of our client, we are looking for an Insurance Operations Officer who will be responsible for ensuring the smooth day-to-day functioning of the company’s operational activities across various departments, including administration, underwriting, claims processing, sales and marketing, and customer relationship management.

Responsibilities:

• Maintain and organize company records, documents, and files in both physical and digital formats
• Ensure compliance with statutory and regulatory requirements (e.g., TIRA, TRA)
• Oversee office supplies, inventory, logistics, and facility maintenance
• Coordinate meetings, prepare minutes, reports, and follow up on action items
• Support the HR function in matters related to staff records, timesheets, leave, and general welfare
• Assist in receiving and reviewing insurance proposals from clients
• Coordinate with underwriters to ensure timely preparation of quotations and policy documents
• Evaluate documentation for completeness and compliance before submission to insurers
• Monitor policy issuance and renewals, ensuring accuracy and timeliness
• Receive initial claims notifications from clients and guide them through the claims process
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• Collect and verify all required claims documentation
• Liaise with insurance companies for claim lodgment, assessment, and settlement
• Keep clients updated on the status of their claims and escalate issues where necessary
• Assist in executing marketing campaigns and outreach activities to promote the company’s insurance products and services
• Prepare marketing materials and ensure consistency with brand guidelines
• Serve as a primary point of contact for clients, ensuring high standards of customer service
• Address client inquiries promptly and professionally and escalate complex issues when needed
• Timely and accurate processing of underwriting and claims tasks

Qualifications:

• Bachelor Degree in Insurance, Accounting, or any other related field
• 5+ years of experience working as an Insurance Operations Officer
• Strong knowledge of insurance operations and processes
• Proficiency in MS Office and familiarity with insurance management software

Interested candidates may send their CVS to career@hrworld.co.tz before 30th April 2025. Only successful candidates will be contacted.