Key Account Manager (Grade 9) 

JOB PURPOSE 

Responsible for generating company revenue by closing sales. 

Core Responsibilities 

• Achieve the desired revenue target & Gross addition
• To achieve agreed growth rates from corporate accounts in line with the Business Enterprises business plan.
• Cross selling of products and services to new users and existing clients promoting Tigo high value offerings in line with the agreed business plan.
• Open up new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues in line with the agreed business plan
• Managing Key Accounts
• Develop, implement and control account development plans to maximize new and repeat sales from the accounts
• Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
• Ensure that all customer information is entered accurately and in a timely fashion on to the required Tigo customer database
  Customer Retention
• To achieve agreed retention targets within an existing corporate sector account portfolio.
• To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with our capabilities
• To be the central point of contact for all Corporate Sector Account sales related issue within the customer portfolio and the conduit for customer communication for all other service related situations
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• Ensure bills are paid as per the agreed credit policy
• Documentation and filling.
• Ensure all account opening applications forms are dully updated and used for activations
• Ensure all documentations are filled in designated areas and ready to be available whenever required
• Advice any required input to improve safe keeping of the customer records/database.
• Credit Control
• Ensure activation forms are verified prior to account opening
• Ensure all the bills are paid as per the credit policy
• Highlight credit risks and advice management accordingly and timely 

Qualification And Experience 

• University degree in marketing /communication 2+ years of 
• experience in account acquisition/management.
• Proficiency with the MS Office Suite including Microsoft Word, Excel and PowerPoint 

CORE COMPETENCIES 

• Ability to engage in effective and persuasive negotiations and strong 
• interpersonal and communication skills.
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community.
• Mature ability to work collaboratively with management teams throughout the organization and to be 
• seen as a valuable expert resource to be sought out.
• Ability to achieve results through others.
• Set and manage priorities 

This Position Is Open To People 

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