Simplepay Capital Financial Services Tanzania Ltd is Hiring: Loan Officer and Collection Officer

About the Role

We are seeking motivated Loan Officers and Collection Officers to join our expanding team at Simplepay Capital Financial Services Tanzania Ltd. This is an excellent opportunity for individuals who possess strong communication skills, a dedication to customer service, and aspire to build a rewarding career within the financial sector.

Key Responsibilities

Main Duties:

• Review and follow up on outstanding accounts to ensure timely repayment collection.
• Collect loan payments in accordance with agreed-upon repayment plans.
• Conduct thorough customer due diligence and maintain accurate Know Your Customer (KYC) documentation.
• Provide exceptional customer service at all times.
• Manage front desk operations and provide administrative support as needed.
• Ensure strict adherence to all company policies and procedures.

Performance Targets (KPIs):

• Achieve monthly targets for loan disbursement, collection, new customer acquisition, and active customer engagement.

Qualifications & Requirements

• High School education is required.
• Previous experience in microfinance or the financial services industry is an advantage.
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• Possess strong communication, sales, and negotiation skills.
• Demonstrate excellent time management and customer service abilities.
• Must be self-driven, dependable, and a collaborative team player.
• Basic computer knowledge is essential.
• Having a smartphone is an added advantage.

Equal Opportunity Employer Statement

Simplepay Capital Financial Services Tanzania Ltd is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, or any other characteristic protected by applicable laws and regulations in Tanzania.

How to Apply

Interested candidates are invited to submit their CV and Cover Letter to recruitment.tz@simplepay.capital.

Please ensure you clearly indicate the region you are applying for in the email subject line. For example:

APPLICATION FOR LOAN OFFICER POSITION – MOROGORO

Only shortlisted candidates will be contacted for an interview.