Officer - Airport Services

About the Job

• Ensure that Oman Air Operation at the Station meets with the required standards and all staff performing their duties to support and maintain those stipulated standards.
• Supervise and ensure a safe, efficient, cost effective and timely operation and high customer service level is maintained and enhanced, as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures.
• Plan, organize and control all aspects of the overall operation including effective coordination of all internal and external departments such as handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with high level of service.
• Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the station during the absences of the Airport Services Manager.

General

1. Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
2. Shall comply with laws, regulations and procedures of the State of work location.
3. Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
4. Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
5. Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
6. Ensure guest are handled in accordance with Passenger Service Manual.
7. Coordinate with GH on operational issues. Liaise with Immigration and Security Authorities at airport.
8. Ensure proper organization and planning for all flights of the day.
9. Ensure proper allocation of staff to cover all areas.
10. Monitor staff punctuality.
11. Meet the demands of the operation from time to time to ensure smooth function, such as A/C technical, charter flights, unexpected long flight delay or cancellations, aircraft rotation etc.
12. Ensure proper administration is adhered to in matters relating to in matters relating to revenue such as acceptance of flight coupon, transit passenger meal vouchers etc. and correspondence such as telexes, faxes email etc.
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13. Ensure/ monitor meal uplift and avoid wastage as Station.
14. Staff/ Supervisor performance or any other discrepancies observed with suggestions for rectification and improvement.
15. Liaise with other airline representative, as and when required to meet operational demand.
16. Cover all areas of the airport to ensure smooth function and proper organization.
17. Submit a report to Duty Manager and Airport Service Manager on daily basis on station activities at the end of the day.
18. Submit a separate report on any other incident such as flight technical, DNB, charters.
19. Preparations/Amendments/Changes in the roster.
20. Any other activities pertaining to operations of WY Customer Service Office and all WY flight Operations.
21. Administrate and ensure OCS mailing procedure are carried out by staff without any delays.
22. Ensure availability and supply of relevant stationary items at the counter and other areas as per the requirement.
23. Liaise with Customer, Immigration and security for issues pertaining the airline and its passengers.
24. Deputize the Duty Manager or ASM during his/her absence.
25. Any other duties/responsibilities as assigned by Line manager within scope of work.

Qualifications

• Bachelor degree in any discipline with 02 years of relevant work experience in similar profile preferably with the Aviation sector.
• OR Two years college Diploma in any discipline with 04 years of relevant experience.
• OR Specialized certificate/ license in the related field with aviation experience & Secondary school certificate and having 08 years of relevant work experience (For Internal Candidates Only)

Skills

• Proficiency in English (Spoken & Writing)
• Proficiency in MS office
• Airline/ airport/ Tourism industrial service affiliated course
• DGR/ Load Control/ DCS/ Reservation awareness course