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Process Analyst – Fixed Term
National Microfinance Bank(NMB)
Dar es Salaam, Tanzania
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Job Description
Job Location :
Head Office, Hq
Job Purpose:
The Process Analyst will be responsible for business processes analysis. The aim of the role is to understand the value added in each step in the process and conduct a thorough analysis.
He / She will also be accountable to ensure timely identification of outliers/defects and waste in the processes and recommend the best approach to be used to address the challenges.
He / She will also be accountable to ensure timely identification of outliers/defects and waste in the processes and recommend the best approach to be used to address the challenges.
Main Responsibilities:
- Create clear monitoring mechanisms on processes to identify outliers/defects
- Establish clear metrics for processes to ensure any change from the baseline is done timely.
- Identify and ensure that any process improvement change is metric driven.
- Ensure there is a clear motion study for each process in the bank which is aiming on driving efficiency and productivity improvements.
- Based on the motion study of each process, conduct process improvements initiatives to drive standardization and changes in service delivery
- Create different Customer service guarantees based on best optimal performance.
- Develop and prepare materials for use in the process improvement events, coordinate with management, provide instructions on the use of process improvement tools.
- Suggest different process reengineering methodology and provide leadership to business and support function teams by empowering them to execute improvements to cycle times and eliminate defects.
- Work in conjunction with other stakeholders, you will be responsible to provide desired re-engineering practices and to ensure alignment of the specific initiatives to business objectives.
- Work with Branch Managers and other heads of units to align projects to strategy and to ensure their participation and support is aiming to achieve the strategic goals.
- Challenge the status quo and propose improvements in cost, revenue and process effectiveness and efficiencies as appropriate.
- Perform all other duties as assigned.
Knowledge and Skills:
- Demonstrated experience in project life cycle of process improvement and reengineering efforts. Project management background is an added advantage
- Well-developed analytical, quantitative, and problem-solving skills
- Demonstrated ability to collect, organize and gain insights from internal or external business data.
- Self-motivated, innovative, and ability to initiate and lead change
- Demonstrated proficiency with Microsoft Office and other products at the following levels
-Excel Advanced level of skill
-Visio Advanced level of skill
-Other Ms. Office tools Intermediate level of skill - Proven Business Intelligence/Metric Reporting skills
- Ability to work independently and as part of a team
Qualifications and Experience:
- Bachelor's degree or its equivalent in Business Administration, Banking, Finance, Project Management or related fields.
- Lean Six Sigma Certification is an added advantage
- Two or more years of experience in Process Analysis, or any related field.
- Experience working with business re-engineering processes in Financial or Banking industry
- Experience working with business processing models, Process Design, Requirements Management, and Project Management
- Experience working with re-engineering tools, methods, and techniques
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date :13-Jun-2022
Job closing date :27-Jun-2022
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