Relationship Manager, Business Banking

Locations: Moshi, Arusha, Dodoma, Mbeya, and Dar es Salaam

ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) across multiple branches. The RM-BB will be responsible for managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.

The Role

Key outputs:

• Drive the growth of SME deposits and loans—both in number and value.
• Recruit SME clients and cross-sell bank products while maintaining strong business relationships with new and existing customers.
• Develop marketing and deposit mobilization strategies aligned with branch targets and bank strategy.
• Promote ACB products and identify business opportunities in the market.
• Formulate strategic plans to achieve lending and deposit targets.
• Manage a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.
• Maintain acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
• Ensure high customer satisfaction and proactive relationship management.
• Implement account strategies to secure and protect sole banking relationships.
• Track market trends and recommend improvements to customer service and product offerings.
• Uphold excellent customer service standards to increase market share and grow the customer base.
• Ensure strict adherence to governance processes and internal/external compliance standards.
• Follow up on non-performing accounts and implement timely remediation plans.
• Ensure audit outcomes remain consistently acceptable for SME Banking.
• Adhere to all ACB policies, procedures, and service standards.

Job type: Full-time

The Candidate

Qualifications:

• Bachelor’s degree in commerce, banking, or business administration (required).
• Master’s degree in business administration or banking and finance (added advantage).
• Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
• Proven experience in sales and business development.
• Strong knowledge of SME banking products and lending cycle management.
• Background in credit underwriting and understanding of local market dynamics.
• Familiarity with banking policies and compliance frameworks.
• Demonstrated ability to manage teams and drive performance.
• Strong interpersonal, negotiation, and marketing skills.
• Excellent analytical and decision-making abilities.
• Sound understanding of modern relationship management strategies.
• Effective stakeholder engagement and organizational skills.
• Ability to develop and articulate business strategies.
• Strong leadership and people management capabilities.

Application Instructions

If you meet the above requirements and are ready for great challenges, send your covering letter and curriculum vitae to: recruitment@acbbank.co.tz Deadline: June 12, 2025