Retail Operation Executive

Role Purpose: 

Reporting to the Manager -Retail Operations, the Retail Operation Executive will be responsible for supporting and working with the franchise operators across all zones in order to:

• Maximise sales revenues with emphasis to data sales.
• Ensure best customer experience. 
• Ensure Vodacom product & services and promotions awareness to walk in customers.
• Bring in new quality connections to the Vodacom network.
• Maintaining good business relationship with retail business partners

Key accountabilities and decision ownership

Targets communication & execution

• Ensures the achievement of Company sales and revenue targets in the franchised shops and selling Vodacom’s products and services within assigned zone.
• Ensure that targets and commission changes are clearly communicated to the franchise operator from time to time.
• Stock level management in franchised & Flagship shops and continuous M-Pesa float availability.
• Drive sales revenue, data & voice usage activities.
• Track retail sales trends, competitor activity & recommend strategies for retail road map formulation.
• In instances of shortfalls, establishes causes and takes remedial actions including coaching of Franchisee operators & shop staff, in consultation with the Retail Manager.
• Conduct training for all franchisee operators, their staff on all Vodacom’s products and services, as well key skills set that they require to ensure they offer the best customer experience.
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Core competencies, knowledge and experience 

• Good knowledge of Vodacom’s products/services and pricing practices.
• Strong analytical skills, presentation skills and problem-solving skills.
• Stakeholder Management
• Excellent and effective planning skills, communications skills both orally and in writing
• Service orientation & Customer centricity.

Must have technical/professional qualifications: 

• Relevant Marketing/ Business Administration degree. 
• At least 2 years working experience in sales environment.
• High level of integrity and work ethics
• Ensure implementation and maintenance and execution franchisee operating standards across all zones. These will include among others; availability customer service standards, stocking standards, pricing standards, and branding standards as stipulated in the operation manuals and Contract management.
• Ensuring Systems check, Stock audits, training audits and reconciliations are done on time.
• Processing shop branding from Marketing before shop launch & ensure maintenance & audit of standard look & feel inside and outside each shop after shop launch.
• Maintaining documentation files for each shop, including but not limited to, franchise contracts, confidentiality documents, lease agreements, commissions, SLAs etc
  Reporting: Generates weekly, monthly, and quarterly reports on the sales trends, performance of ALL shops in all zones.