Service Manager

Overview

To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
To drive team performance through effective and regular performance management and coaching.
Manage, develop and support the customer service team within a designated area to implement relevant marketing and sales plan.
Ensure optimum customer segmentation for the region.
Ensure compliance with local legislative frameworks and/or rules.

Your Profile

• Diploma or Trade qualification with equivalent technical experience
• 5-10 years’ experience in a business similar role ideally within the construction or mining industry.
• Minimum 5 years’ experience in a mining / technical or sales environment
• Knowledge and understanding of Sandvik as well as customers business
• Intimate knowledge of Sandvik mining products and applications