Home
Jobs
Technical Support Officer

Technical Support Officer

CCBRT

Tanzania More jobs in Tanzania • Accountancy, Banking and Finance in Tanzania • Charity and Voluntary Work in Tanzania • Creative Arts and Design in Tanzania • Environment and Agriculture in Tanzania • Healthcare in Tanzania • Information Technology in Tanzania • Public Services and Administration in Tanzania • Recruitment and HR in Tanzania • Science and Pharmaceuticals in Tanzania • Social care in Tanzania • Teacher Training and Education in Tanzania

Category:

Accountancy, Banking and Finance, Charity and Voluntary Work, Creative Arts and Design, Environment and Agriculture, Healthcare, Information Technology, Public Services and Administration, Recruitment and HR, Science and Pharmaceuticals, Social care, Teacher Training and Education

Job Type:

Full-Time

Closing Date:

7th December 2018

Job Description

Overview

CCBRT seeks to recruit individuals who are passionate about serving people living with disabilities, as well as mothers and babies. Our staff are known for their expertise and compassionate approach, putting the patient first in everything we do. We foster a culture of improvement and innovation through staff collaboration and initiative.

Vacancy: Technical Support Officer

Ref: 2018-19

Comprehensive Community-Based Rehabilitation in Tanzania (CCBRT) is a local registered Non-Government Organisation first established in 1994. It is the largest indigenous provider of ophthalmic and rehabilitation services in the country. CCBRT aims to be the leading provider of accessible specialized health services in Africa and serves as a healthcare social enterprise. Through different development programmes under CCBRT, the community and most vulnerable are served. Committed to preventing lifelong disabilities wherever possible. CCBRT is also engaged in extensive maternal and newborn healthcare (MNHC) activities including obstetric fistula repairs and is currently constructing a Maternity and Newborn Hospital.

We are looking for a technical support officer who monitors and maintains computer systems and networks within the organization. He/she is the first line of support for any issues or changes required by the customer. The individual plays a critical role in ensuring service continuity for the business.

The role

Install and configure computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face and Maintain inventory of hardware and software
Monitor & maintain availability and optimum performance of computer systems
Review of technical support related incidents, problem, and changes in liaison with other I&BA sub-units
Actively participate in System and Infrastructure changes roll out.
Take ownership of Incidents and Problems assigned to Infrastructure Support and ensure a timely solution.

ajira

Set benchmarks to evaluate technology solutions and processes in favor of CCBRT
Troubleshoot and solve end-user computer systems (hardware / Software), network related problems
Documentation of changes and system technical configuration
Provide training and technical support to end users
Contribute to new system implementation and support including evaluation, selection, testing and training
Log in all requests and jobs done in Helpdesk System
Quarterly recertification and audit of end-user access & inventory
Work with end users to identify computer problems and advising on the solution
Analyze request/problem logs to identify common trends and underlying problems
Updating self-help documents to facilitate end user self-troubleshoot
Facilitate end-user technical induction and other system trainings

The candidate

Bachelor degree in Information Technology or Computer science with 1-2 years’ experience in troubleshooting, resolving computer systems and network issues in a Microsoft and Linux environment
Qualification in ITIL desired
Must have experience in using basic software applications such as Microsoft OS (XP, Vista, 7), Microsoft Office (Word, Excel, Outlook)
Minimum of 1 year of work experience in an enterprise environment
Good strong understanding of computer systems and network standards
Must be a client-focused with self-initiative and a can-do attitude with the ability to think outside the box

How to Apply

If you are interested, please submit your curriculum vitae with 2 references and a cover letter telling us why you believe you are the right person for the role, and why you want to work for CCBRT in particular. We are an equal opportunities employer and encourage people with disabilities to apply. Please send your application via email to: recruitment.ccbrt@ccbrt.org
Please indicate job reference number: 2018-19
DEADLINE FOR APPLICATIONS: 7th December, 2018.

This listing is not currently open