Tracking Officer

Company Overview:

Hesu Investment Ltd is licensed under Tanzania Revenue Authority to operate ICD facility since 2012. Its well-located depot site includes 9 acres of paved yard; with the capacity to store 3800 Twenty Foot equivalent units (TEUS) stacked 5 high. Our Vision is to establish ourselves as the leading Container and Transport Logistics provider, our Mission is to exceed our client’s needs by consistently improving our quality services. Our team is comprised of talented individuals who are driven to achieve excellence in ICD, CFS Industry.

Job Overview:

Tracking officer will be responsible for monitoring and tracking the movement of containers within the inland container depot. The Trackers will work closely with the operations team to ensure accurate and timely tracking of containers, maintaining visibility throughout the transportation process.

Key Responsibilities:

• Monitoring Vehicle Movements: Trackers are responsible for monitoring the real-time location and movements of vehicles within the transport fleet using GPS tracking systems or other monitoring tools.
• Tracking Shipments: They track the movement of shipments or goods from the point of origin to the final destination, ensuring timely delivery and providing updates to relevant stakeholders.
• Maintaining Records: Trackers maintain accurate records of vehicle movements, shipment statuses, delivery times, and any incidents or delays encountered during transportation.
• Communicating with Drivers: Trackers communicate with drivers or operators to provide instructions, updates, and assistance as needed. They may also relay information about traffic conditions, route changes, or weather alerts.
• Resolving Issues: In case of delays, detours, or other disruptions to the transportation process, trackers work to resolve issues promptly and efficiently to minimize impact on delivery schedules.
• Coordinating with Other Departments: Trackers collaborate with other departments such as logistics, operations, and customer service to ensure seamless coordination and communication throughout the transportation process.
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• Analyzing Data: They analyze tracking data to identify trends, optimize routes, improve efficiency, and make recommendations for process improvements.
• Ensuring Compliance: Trackers ensure that vehicles comply with regulations and company policies regarding speed limits, rest periods, and other safety requirements.
• Customer Service: They provide excellent customer service by promptly addressing inquiries, providing accurate shipment updates, and resolving any issues or concerns raised by customers.
• Emergency Response: In the event of accidents, breakdowns, or emergencies, trackers coordinate with relevant authorities and provide support

Qualifications:

High school diploma or equivalent; additional education or training in logistics or related field is a plus.

• Previous experience in a similar role, preferably in the logistics or transportation industry.
• Strong attention to detail and accuracy, with the ability to effectively track and monitor container movements.
• Proficiency in computer systems and tracking software, with the ability to quickly learn new tools and technologies.
• Excellent communication skills, with the ability to effectively communicate with drivers, dispatchers, and other stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.

How to Apply:

Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications and interest in the position to recruitment@hesu.co.tz

Equal Opportunity Employer:

Hesu Inv. Ltd is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.