Billing Administrator: Application Support

Role purpose: 

• To provide system administration and technical support and drive the operational efficiency by adopting innovation and automation.

Key accountabilities and decision ownership  

• Management of billing administration systems and applications.
• Responsible for application support and continuous improvement of existing systems.
• Manage systems problems, Incidents and requests as per the SLA.
• Manage Projects related to billing administration systems and applications
• Adhere to the internal service standards, including system downtime and response times, and maintain records to demonstrate compliance.

Core Competencies & Qualifications

Core competencies:

• Database Management / Administration (oracle) skills
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• IT Systems Administration and Security
• Ability to work independently in a fast paced environment with continual demands and changing priorities
• Good Communication Skills
• Agile way of working

Technical/professional qualifications: 

• B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science. 
• Telecommunications Knowledge and experience
• Project management knowledge and experience 
• Minimum 2 years work experience in IT operations job

Skills

• Monitor and Diagnose
• Incident Response
• Dev Ops
• Security
• Software Engineering
• Automation and Robotics
• Cloud
• Data Analytics and Insights