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Branch Manager
Arusha, Tanzania
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Job Description
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- Generate new business via sales promotions and in-branch contacts and build relationship with existing customers.
- Active participation in the RC Shared distribution strategy to execute branch action plans for meeting revenue and cost targets
- Deliver the banks “wealth partner” value proposition to customers, via the “plan, build and protect” methodology
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank
Service:
- Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market.
- key customers
- telesales
- handling complaints
Sales:
- Sales meetings ( staff / customers )
- Customer visits ( current / potential )
- Telesales
- Pipeline management
- Trucking funds movement
Customer Charterajira
- Ensure support bank customer charter strategy
Administration and Operational
- Review and act on MIS reports
- Check suspense accounts balancing
- Check cash reconciliation and ATM reconciliation
- People management
- Team building exercise
- leave Mgt
Ensure compliance with
- “Guidelines and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening and “Guidelines and Procedures on Cross-Border Account Opening Referral” issued by Group Business and Operations Risk
- controls and procedures on “Know Your Customer” and Customer Due Diligence introduced to address money laundering prevention and compliance risk
- "Guidelines for the submission of Suspicious Transactions Reports” issued by Head Legal & Compliance/ Country Money Laundering Compliance Officer
- Ensure, compliance and implementation of CDD & AML guidelines in relation to Money Laundering Prevention as specified by Group Policy & Standard and local regulations, and adherence to Health and Safety policies.
- Ensure compliance with Operation risk Policy and Procedure guidelines Key Activities
Our Ideal Candidate
- A sound knowledge of Sales Management, Service Management, Operations Management and an ability to analyze financial data
- Sound knowledge of Bank Products and Operating procedures
- Customer focus as a primary function to ensure the highest standards of customer service
- Leadership and interpersonal skills
- Computer Literate
- University Degree or at least 5 years relevant experience
Apply now to join the Bank for those with big career ambitions.
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