Overall purpose of the role:

A Camp Management Assistant, under the management and supervision of a Camp Management Team Leader and in close collaboration with other government and humanitarian colleagues will be responsible for direct implementation of camp management activities in the camp.

Responsibilities:

• Supervise refugee incentive workers;
• Monitor and support the coordination of services and Management in the camp;
• Develop and strengthen community governance structures and mechanisms;
• Identify gaps in service provision to refugees, proactively referring issues to relevant forums;
• Work in close collaboration with refugee stakeholders, and ensure community participation and mobilization in camp management
• Ensure diversity and inclusion and ensured that protection considerations are mainstreamed across all sectors;
• Receive and handle complaints and feedback from beneficiaries and refer to relevant actors;
• Oversee and ensure that NFI distributions are conducted in an accessible and accountable manner.
• Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of camp management activities in particular and facilitate dispute resolutions regarding the provision of humanitarian services in general.
• Ensure Camp management implementation is compliant with the Core Humanitarian Standards (CHS) and the DRC Code of Conduct (CoC);
• Write reports as required by Manager;
• Ensure daily verbal feedback on urgent issues reported;
• Participate in camp coordination meetings as well as meetings with refugee leadership committees;
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• Any other duties to support camp management activities assigned by Manager/Team Leader

Experience and technical competencies: 

• At least 2 years of work experience in humanitarian displacement situations;
• Demonstrated previous experience working with refugees or other vulnerable populations;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Flexibility in working hours when needed;
• Excellent Communication skills
• Proven computer literacy skills (Microsoft Word and Excel);
• Comfortable in a multi-cultural environment, flexible and able to handle pressure well ability to engage with community members in an open manner, maintain confidentiality and respect;
• Ability to communicate and write reports in English;
• Language ability in Kiswahili, Kiha and Kirundi are considered and as added advantage.

Education: (include certificates, licenses etc.)

• University Degree in areas relevant to Community Organization, Humanitarian Work, Humanitarian Protection
• Diploma in any relevant field with experience in Camp Coordination and Camp Management work

Languages: (indicate fluency level)

Someone who can communicate in

• English – Fluent, including technical level
• Kiswahili – Fluent, including technical
• Kirundi - Basic

• Kiha - Basic

Key stakeholders: (internal and external)

• UNHCR
• MHA

• Various Humanitarian Agencies at the Camp Level
• Target Refugee and Host Communities