Customer Development IT Manager

MAIN JOB PURPOSE

To collate information for customers and channel sales activities and report in a form for management decision making. The role acts as the owner for master data policy, dependency, and correctness of master data and oversees the processing of the master data creation/change request from Distributors.

JOB SUMMARY

• Acts as the liaison contact between Field Sales Team and Head office
• Loading of IQ targets and sales targets and management of the Leveredge Help Desk
• Oversee deployment of Finance module across all distributors
• Manage and maintain the Territory Manager route control database, reporting, and functionality
• Generate Leveredge monthly reports that include, Perfect stores report, EFOS report, FCS report, COTC report by FSR and Outlet details reports
• Owns Leveredge system SOPs and processes
• Ensure that the promotions are running well with no issues and are on time.
• Ensure that Distributor teams are able to differentiate SKUs and with the right case configuration.
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• Testing of new functionality on the Leveredge system before it is fully implemented to the Unilever Teams. Handling any issue relating to Leveredge.
• Make the necessary changes done on the price list and circulate to all Territory Managers, Regional Account Managers and Key account managers on time.
• Manage the Leveredge Helpdesk which is from a 3rd Party Provider-Servetech
• Logging of Change requests from the Business to the solution providers
• Being the key contact person between the Global Leveredge team and the business with full representation of the business to the Global and Africa CD team.
• Communication to the Field team, Distributors on system issues, updates, downtimes

KEY REQUIREMENTS

• Information Technology qualification
• Practical knowledge of Leveredge, SAP, LODR, BW
• Experience in reporting
• SQL scripting
• Data analysis experience
• Service management (ITIL desirable)
• Project management skills