Customer Relations Officer

CUSTOMER RELATIONS OFFICER

RESPONSIBILITIES:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
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• Assist in making major business decisions.
• Develop and update client-related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.
  
  

QUALIFICATIONS:

Bachelor's degree in Business Administration or any related field

REQUIREMENTS:

• At least 4 years of working experience in a similar position
  
  

Interested candidates may send their CV to recruitment@hrworld.co.tz before 5th January 2020