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Customer Service Officer II
Tanzania Telecommunication Company Limited (TTCL)
Job Description
CUSTOMER SERVICE OFFICER II - 15 POST
DUTIES AND RESPONSIBILITIES
i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
ii. To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
iii. To handle customer issues in a pleasant, confident, and very helpful telephone manner;
iv. To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
v. To handle contentious calls effectively, with empathy and assertiveness;
vi. To record detailed customer inquiries, requests and complaints into the system for further management;
nafasi za kazivii. To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
viii. To work as part of the customer service team and maintain good relationships with other team members; and
ix. To perform any other duties as may be assigned by the supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.
REMUNERATION: TTCS 4