Head Human Resources

Location: Head Office, United Bank for Africa

Deadline: 13th July 2025

Job Objective(s)

• To plan, direct and oversee the implementation of the strategies of the Human Resources department and ensure provision of a highly skilled and effective workforce that will deliver on the subsidiary's strategic objective.
• To ensure that HR practices in the Country subsidiary are in compliance with Tanzania's Standard Policies and local labour requirements.

Duties & Responsibilities

Propose and Implement Incentives

• Propose and implement incentives that reward individual/group value-added initiatives to drive the performance-driven culture within the country subsidiary.

Culture Alignment Programs

• Plan and manage culture alignment programs in the subsidiary to entrench the business culture.

HR Information System

• Ensure an efficient and effective HR Information system is in operation.

Salary, Payroll, and Staff Benefits

• Organize and supervise the Salary, payroll, and staff benefit administration within the region.

Staff Performance Management System

• Responsible for the effective service delivery of the Staff Performance Management System within the region.

• Perform other duties as assigned by immediate supervisor.

Key Performance Indicators

• Staff Retention rate
• Customer satisfaction index
• Staff Performance Improvement Index
• Timeliness and quality of processing staff related issues
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• Compliance to Service level agreements with Internal Clients
• HR Cost to Income ratio
• Overall Staff morale
• Culture compliance index

Key Competency Requirements

Knowledge

• Banking Operations (Domestic & International Operations) is desirable
• Human Resource Management
• Global best practices in HR

Skill/Competencies

• Leadership/Supervisory
• Coaching/counseling
• Interviewing Skills
• Team building/conflict management
• Organization & coordination
• General managerial/administration
• Customer service
• Negotiation
• Accounting
• Technology Awareness
• Interpersonal skills
• Computer appreciation / data entry (word-processing/Spreadsheet/graphics)
• Communication (oral & written)

Job Requirements

Education

• A Good University degree with a minimum of lower second in any related discipline
• Human Resources Certification and MBA will be an added advantage

Experience

• At least 10 years post-qualification experience with 3 years in a management position and in a human resource management position. Banking experience will be an added advantage.

Qualified candidates MUST send their CV & Cover Letter attached with all academic certificates.
All applications MUST be sent electronically through:
Email: recruitment.tanzania@ubagroup.com
Email subject: Application for Head Human Resources - JULY 2025
Deadline: 13th July 2025

Kindly note that, only shortlisted candidates will be contacted!