Head; Business Banking Commercial

Job Location: Head Office, Hq, Tanzania

Job Purpose

Responsible for the strategic direction, developments, and implementations of business strategies to deliver performance and ensure growth, profitability and sustainability of SME/Commercial Banking portfolio. Provide leadership and direction to Business Banking SME/Commercial teams to initiate, coordinate and drive sales and product development and promotions through sound analysis of customer and product profitability analysis. Manage relationships with Business Banking SME/Commercial clients and build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Manage risk/return and drives quality for new and/or existing SME/Commercial clients.

Main Responsibilities

• Promote portfolio growth by implementing the approved strategic direction of the bank; Develop and implement strategies to deliver performance and growth targets within the SME/Commercial unit.
• Take major operating and investment decisions for the Business Banking SME/Commercial including; overall planning and budgeting, prioritization and resource allocation. Generate, evaluate and make recommendations for business acquisition.
• Drive an effective strategy, business model, and customer value proposition that focuses on building and deepening relationships with existing and new profitable customers.
• Serve as a trusted advisor to the client in delivering comprehensive and customized SME/Commercial products and solutions tailored to the financial needs and circumstances of business clients.
• With the knowledge of SME/Commercial, credit, and risk management, identify, recommend, and promote products and solutions that best serve the client while still working within risk parameters that protect the bank.
• Manage SME/Commercial portfolio; grow portfolio by prospecting for new clients and while deepening relationships with existing clients; grow deposits, increase share of fee income, increase loans, and manage margins by selectively growing assets.
• Track sales and activity performance on key metrics within the Zones to ensure employee productivity meets and/or exceeds market standards.
• Prepare the budget and ensure that the objectives are met, also prepare and implement the SME/Commercial strategy of the bank focusing to scale up the penetration in the key sectorssegments.
• Drive the rollout of any new products, ensuring that implementation happens within the agreed budgets and timelines across the assigned region.
• Work together with the team of product development, implementation, pricing for the purpose of streamlining portfolio to improve customer experience, reduce cost-to-serve and maintain competitiveness.
• Drive the implementation of the long-term strategic vision and direction by identifying the key steps necessary for achievement.
• Act as the escalation point for customer pain point / serious complaints in order to address their issues quickly.
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• Visit key clients such as high net worth for customer acquisition and retention.
• Grow the team's portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Ensure retention of deposits at a competitive level in consideration of optimal cost of funds.
• Protect the bank by following sound risk management protocols and adhering to regulatory requirements.
• Ensure compliance with all relevant policies, procedures and regulations relating to Business Banking SME/Commercial portfolio.
• Work closely with Zonal Managers in managing business centers throughout the network.
• Responsible for launching and management of NMB Business Executive Networks in an efficient manner to realize benefit of these business clubs.
• Ensure that the team is motivated, engaged, and developed to achieve the unit's objectives.

Knowledge and Skills

• Sound knowledge of SME/Commercial products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of SME/Commercial market, key competitors and offerings as well as our competitive edges to win and retain quality customers.
• Excellent knowledge of banking operations and financial markets in Tanzania
• Extensive knowledge and proven sales success with the Bank's products and services
• Understanding of local operating markets and their corresponding span(s) of control.
• Strong credit analysis skills.
• Strong organizational, analytical, negotiation, communication, teamwork and influencing skills.
• Strong leadership skills with a proven track record in managing people
• Strong interpersonal skills
• Ability to operate independently at a high level
• Ability to perform well under pressure

Qualifications and Experience

• Bachelor's degree in Business Administration/ Finance or other relevant business discipline
• Master's degree in business related subjects will be an added advantage.
• Minimum of 7 years proven and progressive business development, sales management, and credit background and/or equivalent experience.
• 5 years proven and progressive business banking management experience.
• Minimum 5 years' experience of leadership and line management at a senior level.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.Only shortlisted candidates will be contacted.

Job opening date : 13-Aug-2025
Job closing date : 27-Aug-2025