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Head, Priority Banking
Standard Chartered Bank
Dar es Salaam, Tanzania
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Job Description
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa, and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organization. This, in turn, helps us to provide better support to our broad client base.
KEY RESPONSIBILITIES
Deployment of the client value proposition
- In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
- Provide country insights to Group in the design of CVP
Activating Acquisition
- Implement Priority acquisition programs.
- Implement global playbooks
- Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, work with EB & alliances)
- Ensure frontline is supported with adequate marketing tools, pitch-books
- Manage cross-border referrals program and processes
Activating deepening strategynafasi za kazi
- Deploy activities to activate, build balances and deepen Priority client relationships
- Prepare localized offers and campaign scripts
- Deploy and work with CR teams on client engagement protocols.
- Manage in-country processes and programs for upselling, cross-segment client migration, ensuring the client experience is maximized
Deploy global client journeys
- Execute the globally-defined client journeys
Voice of Client
- Use the voice of client to champion needs of clients and remove pain points or enhance client experience
EXPERIENCE/ KNOWLEDGE REQUIRED
Functional
- Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing and/or analytics
- Strong execution capabilities
- Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
- Analytical and strong numerical skills
- Strong people management skill
Personal
- Excellent communication skills
- Ability to work with others to influence outcomes.
- High level of energy to achieve desired outcomes
- Passionate about clients
Apply now to join the Bank for those with big career ambitions.
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