Key Account Manager

Job description

Role purpose:

• To acquire new Customers Accounts for Vodacom Enterprise
• To increase the business in circa 1-4 accounts per annum.

Key accountabilities

• Responsible for the in-country acquisition of 1–4 Vodacom Enterprise accounts and delivery of profitable, long-term business of those accounts to Vodacom
• Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
• Works collaboratively to provide direction on the service relationship for nominated accounts
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• Inputs to decisions on new propositions, product mix, and services for customers

Qualification & Competencies

• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• 3+ years’ experience industry or functional experience.
• Strong analytical skills and business acumen.
• Build and maintain a relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Strong customer service and customer satisfaction ethos. Delivering results.