Longstanding Coordinator

We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques relevant to Customer Service and Operations.

Communication

• Communicates constantly with various stakeholders with regards to Full Longstanding follow-up including but not limited to GSC, LOC, customers, freight forwarders, trucking companies, Depots, ICD’s, Terminal, other colleagues, etc.
  Constant follow-up
• Liaise with GSC on notifications to customers
• Update CODS for all longstanding as per SOP
• Follow up on customer communication as per SOP

Service recovery

• Initiate service recovery measures to limit longstanding containers e.g.
• Follow up on legacy units for clearing out of the system
• Engaging with Cargo origin teams to shift liability to shippers

Reporting and LS prevention

• Ensure weekly reports are received by all in the format agreed
• Transhipment Longstanding – weekly follow up
• Collate facts related to longstanding containers and interpret the retrieved information from customers, terminals, operations and other related parties where applicable
• Make recommendations, initiate and pursue appropriate longstanding container prevention measures and corrective actions
  
  

• 1-2 years of experience of shipping, supply chain or logistics industry
• MS Office tools proficiency
• Continuous growth and improvement mindset with global orientation.
• Effective communication skills