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Longstanding Coordinator

Longstanding Coordinator

Maersk

Dar es Salaam, Tanzania More jobs in Dar es Salaam, Tanzania • Business, Consulting and Management in Dar es Salaam, Tanzania • Environment and Agriculture in Dar es Salaam, Tanzania • Information Technology in Dar es Salaam, Tanzania • Procurement in Dar es Salaam, Tanzania • Public Services and Administration in Dar es Salaam, Tanzania • Transport and Logistics in Dar es Salaam, Tanzania

Category:

Business, Consulting and Management, Environment and Agriculture, Information Technology, Procurement, Public Services and Administration, Transport and Logistics

Job Type:

Full-Time

Closing Date:

15th February 2019

Job Description

Overview

Maersk Tanzania is looking for a dynamic Longstanding Coordinator to join our team.

The role of the LS Coordinator is to act as owner of the Global Longstanding Containers SOP for the cluster. Coordination with country teams, GSC, LOC and actual follow up are within the scope.
The role covers full ownership of the process excluding Empty longstanding containers (EQU ownership).

We offer

We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques relevant to Customer Service and Operations.

Key responsibilities

Communication

Communicates constantly with various stakeholders with regards to Full Longstanding follow-up including but not limited to GSC, LOC, customers, freight forwarders, trucking companies, Depots, ICD’s, Terminal, other colleagues, etc.
Constant follow-up
Liaise with GSC on notifications to customers
Update CODS for all longstanding as per SOP
Follow up on customer communication as per SOP

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Service recovery

Initiate service recovery measures to limit longstanding containers e.g.
Follow up on legacy units for clearing out of the system
Engaging with Cargo origin teams to shift liability to shippers

Reporting and LS prevention

Ensure weekly reports are received by all in the format agreed
Transhipment Longstanding – weekly follow up
Collate facts related to longstanding containers and interpret the retrieved information from customers, terminals, operations and other related parties where applicable
Make recommendations, initiate and pursue appropriate longstanding container prevention measures and corrective actions

We are looking for

1-2 years of experience of shipping, supply chain or logistics industry
MS Office tools proficiency
Continuous growth and improvement mindset with global orientation.
Effective communication skills

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