Manager, Custodial & Investment Services

Job Purpose

• Responsible for executing the Custodial & Investment Services strategy including the institutional investment business

• Drive and monitor business growth and initiatives that enhance client relationships whilst ensuring operational efficiency and service delivery.
• Support Heads of businesses (Consumer & Corporate) in ensuring controls within the business units for all investments are met both regulatory and internal requirements.
•  Support Head of Consumer in driving Instructional Business as part of investment product for the bank.

Key Responsibilities/Tasks

• Develop and drive the Custodial and Investment Services Strategy
• Develop and enhance relationships with insurance companies to gain maximum values
• Contribute towards growth of Non-Interest Income base.
• Delivery of consistent seamless customer service through maintenance of high service standards, relationship management and partnerships for the Custody business (customers, fund managers, brokers, regulators, administrators, stakeholders).
• Ensure seamless client on-boarding experience and compliance with set KYC procedures when opening accounts (cash/ securities/ CDS)
• Enforcement of risk excellence and compliance requirements by coordinating internal and external audits for the unit, to ensure compliance with regulatory, audit and internal controls.
• Maintain a high level of integrity and ethical standards commensurate with the requirements of market best practice.
• Manage and mitigate risks associated with Custodial and Investment Services.
• Ensure technology is fit for purpose and recommend changes / upgrades for the custody system where required.
• Ensure all regulatory returns and any other information requested by the regulators are accurately compiled and submitted within the stipulated timelines.
• Ensure prompt and accurate processing of client instructions in compliance with market rules and regulations and agreed deadlines.
• Providing hands-on assistance to investors, assessing their investment needs and providing them with sufficient market information necessary to make well informed decisions on investments in capital markets across the East African region.
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• Maintaining positive client relationship by focusing on educating the client on investment options available prior to navigating in the capital markets arena

Risk Management:

• Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

Skills, Knowledge and Abilities

• Strategic and analytical thinking skills;
• Excellent communication and interpersonal skills
• Strong negotiation skills
• Excellent problem solving and decision making skills
• Effective Client relationship management
• Decision making skills.
• Ability to strategize and interpret long term business plans

Academic / Professional Qualifications

• Bachelor’s degree in Corporate Finance/Accounting/Banking or Business studies.
• International Certification in securities and investment services preferably CISI
• Securities Industry Certification from Capital Markets and Securities Authority (CMSA).
• Being a CFA Charter holder or a candidate in the program is an added advantage.

Working Experience Required

• A minimum of 3 years’ experience in the financial markets industry with exposure in Custodial & Investment Services.

Deadline for accepting applications:  Deadline for accepting applications is before or on 10th January 2023.

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED