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Manager DFS Support & IMT
KCB BANK
Full-Time
3rd July 2023
Job Description
KEY RESPONSIBILITIES:
- Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
- Strategically drive the remittances business by offering seamless support to all stakeholders.
- Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
- Ensuring that policies, standard operating procedures, and regulations are observed by staff when providing services.
- Responding to customers on different issues concerning digital channels and ensure timely resolution on behalf of the Bank. ajira
- Responsible for supervising digital channels settlements between the bank and service providers.
- Lead by providing strategic direction to the team towards achieving organization goals.
- Maintain a database of all digital channels customers and transactions record where required.
- Handling of various stakeholders reports and submit them within the set deadline.
- Any other duties assigned by superior
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