Manager; Fintech Partnership

• Plan digital transformation, with in-depth research on digital transformation trends specifically focused on Fintech.
• Formulate and promote the planning and construction of innovation ecosystem according to the trend of Fintech innovation.
• Identify, develop, and execute strategic and referral Fintech relationships that will contribute to the bank's growth through collaboration with Business functions.
• Serve as a key member in preparing the bank's strategic partnership direction with Fintech.
• Partnering with IT, business stakeholders, vendors, and management to provide a strategic vision for Fintech Applications and framework, and to create system roadmaps and business processes for Fintech engagement.
  
  

Fintech Partnership

• Facilitate discussions with the bank's team members and Fintech ecosystems to determine the best solution to our customers problems.
• Identify new Fintech business opportunities possible with technology investment, challenge the status quo, and drive data / digital disruptions.
• Continually analyze the Fintech market opportunities, including competitive landscape, industry trends, emerging technologies, and economic factors.
• Establish and grow Fintech partnerships in the key areas identified to support company growth initiatives whilst aligning with the key departments of the bank.
• Network with internal subject matter expertise to identify and recommend the right Fintech partnership modality based on the solutions that Fintech is offering and in line with the enterprise architecture.
• Lead Fintech partnership technical activities with input from cross-functional teams (including, but not limited to, Product Management, Technology, Security, Sales, Finance, and Operations departments).
• Develop and manage documents that guide Fintech partnership including Fintech framework, standard operating procedures, troubleshooting guides, exit forms, and contract formats.
• Manage complex contract negotiations with Fintech and work with departments across the bank to ensure all areas are captured as required.
  
  

Sandbox Environment

• Continue to define the Fintech Sandbox aims and objectives, design parameters, resource requirements and anticipate and mitigate risks.
• Enhance the Sandbox by continuing to add new APIs that are relevant to the current and future business needs of the bank.
• Promote and commercialize the bank's Sandbox as an API marketplace by facilitating creators, consumers, and partner's innovative solutions through the Sandbox.
• Share the information of the Fintech Sandbox scope and focus, to ensure there is adequate alignment between the stakeholders and the Fintech industry on the purpose and functionality of the Sandbox.
• Conduct a stakeholder map to identify the core stakeholders, external or internal, who are active or occasional participants in the environment.
• Determine the potential risks of the Fintech Sandbox to the bank and assess what can be done to manage and mitigate these risks.
• Receive continuous stakeholders' feedback on their motivation to participate, support needed, onboarding process, and overall experience of the Sandbox environment.
• Whilst the Sandbox has an ongoing application process, ensure the Fintech that have qualified to move to pre-production and production environment, are tracked and given the chance to progress.
• Communicate timelines and the bank's expectations of the innovators looking to or already participating in the Sandbox environment.
• Oversee the Live chat module in the Sandbox environment which allows Fintech to raise any issues, post queries, and access tutorials.
• Understand the central bank regulatory and innovation sandbox, and how Fintech and the bank are using the platform to test innovative products, services, and business models under the supervision of a regulator.
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• Provide a regular report of the Sandbox evaluation report, showing the progress of the Fintech logged on the environment, the type of activities conducted, their readiness to qualify for pre-production and production environment, and overall support they may require from the bank.
  
  

Fintech Applications and technical support

• Be involved in the full life cycle of Fintech solutions from ideation to delivery and adoption.
• Participate in the technical review and testing of Fintech's solution, ensuring the engineering of the solution has consistent practices and follows clear frameworks that are future-proof.
• Managing Fintech application portfolio, attending to their incidents, work orders, problem tickets, changes, etc.
• Identify opportunities for application optimization, redesign, or process improvement.
• Provide application administrative support across Fintech applications as needed.
• Research, communicate, and advocate for the use of technical best practices within the Fintech ecosystem.
• Provide the Fintech team with a strong technical and innovative culture that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & and reduce costs within the Fintech Applications eco-system.
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across the banks Fintech platforms.
• Reviewing and optimizing business continuity strategies, service reporting, service measurement, and service level management for Fintech Applications.
• Ensure Fintech compliance with documentation and alignment to IT Service Management principles.
• Assist in a long-term Fintech applications strategy, including the introduction of new systems, planning of upgrades, and optimization.
• Ensure that Service Level Agreements (SLAs) are met.
• Drive the deployment of new Fintech applications; systems software; products and/or enhancements to existing applications.
• Manage and provide direction for the Fintech applications team in support of the business operations.
• Manage and liaise with service providers/vendors within the Fintech Applications Space.
• Manage Quality Assurance for Fintech Applications.

• An open, intuitive and curious mind to learn, unlearn and experiment.
• Excellent analytical, creative, and problem solving.
• Excellent business acumen and ability to think strategically.
• Willingness to define and execute on the strategic and tactical tasks required for success.
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
• Ability to work effectively within a team.
• Ability to work independently, making key decisions with minimal direct oversight.
• Ability to lead and manage through influence instead of direct reporting relationships.
• Ability to priorities, meet deadlines and work under pressure.
• Strong planning, organization, and documentation skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
• Attention to detail.
• Understanding of reporting & data visualizations tools

• 8 years of experience within FinTech industry or Innovation or Information Technology.
• BSc in Computer Science, Computer Engineering, Information and Communication Technology, Business Administration, or relevant field
• Understanding of Innovation Partnerships Ecosystem.
• Relevant qualification in mentoring and supporting FinTech's.
• Experience supporting Fintech
• Experience working with Innovation Ecosystems
  
  

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.


NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.