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Manager; Technology Quality Assurance
National Microfinance Bank(NMB)
Dar es Salaam, Tanzania
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Job Description
Job Location: Head Office, Hq
Job Purpose:
Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous quality improvement and deliverables of the best possible Technology products and services.
Main Responsibilities:
- Develop and implement technology quality assurance reporting process and system.
- Analyze deficiencies in services or performance and recommends product or services improvement.
- Document, Track and report product or service quality levels to Technology Management.
- Provide oversight of the banks IT initiatives with respect to service and operational level agreements
- Ensure that the bank's IT initiatives meet government legal and regulatory requirements.
- Managing and creating all testing procedures for the banks information technology change deliverables.
- Prepare, track, and monitor IT- related issues from the different committees of the bank.
- Track customer experiences across online and offline channels devices, and touchpoints from a Technology point of view.
- nafasi za kaziCoordinate and track all HR Technology related issues/initiates.
Knowledge and Skills:
- Knowledge of the bank's products, services, and operations
- Knowledge of Technology Risk Management.
- Knowledge of IT services and IT Operations,
- Sound knowledge of IT infrastructure and applications
- Planning and organizing skills
- Strong analytical, problem-solving, coordination, and decision-making abilities.
- Excellent written and oral communication skills
- Strong management ability
- Time management skills and multi-tasking skills
- Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
- Ability to interact with all levels of management, staff, and vendors
Qualifications and Experience:
- Bachelor's Degree in Computer Science/Computer Engineering
- IT Services Management Certifications will be an added advantage
- At least 3 years of experience in Technology Quality Assurance.
- At least 2 years of managerial experience in a large Financial and Customer-centric organization.
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