Mwenge Maternity Hospital Manager

Reporting to: Country Director

About Marie Stopes Tanzania

Marie Stopes Tanzania (MST), a Non-Governmental Organization, is a social enterprise and a leading provider of family planning, sexual and reproductive health care and allied services. MST is a partner of the Government of Tanzania and a member of the Marie Stopes International (MSI) Global Partnership, which operates in 37 countries worldwide. MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose.

Our organization is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

Job Summary

The Mwenge Maternity Hospital (MMH) Manager is the overall responsible for the smooth operations and outstanding clinical quality at the Hospital. The post holder will manage a team of clinical and non-clinical staff, ensuring appropriate and affordable staffing for the facility and giving clients an outstanding level of clinical care and experience. The post holder will drive financial performance, through increasing footfall to the hospital, driving efficiencies, service diversification, increased private and state insurance reimbursement and other otherwise unexplored income sources. This role is the core strategist for MST’s largest facility. The post holder is also responsible to expand MST’s maternity services, looking for viable opportunities for growth in the sector to ensure increased income and financial sustainability for the organization, as a whole.

Key Responsibilities

Expanding MST’s Maternity Footprint

• Prepare a sustainability plan/business plan for next three years for future and existing maternity facilities.
• Design and present to Executive Management Team (EMT)/Medical Development Team (MDT) opportunities for maternity service growth in Tanzania, present detailed business case for investment and propose investment opportunities for the same.
• Identify and implement opportunities for service diversification and income growth.
• Design and manage development and implementation of marketing plans in conjunction with the marketing

Hospital Management

• With the support of the Medical Officer In-charge, design and develop standard operating procedures (SOPs) on key business development initiatives like client referral scheme, power of ANC, and cross selling opportunities as appropriate.
• Implement standard business management building blocks like annual/bi-annual price revision, market visits, branding and Demand Generation activities.
• Identify opportunities to enhance operations, client experience, clinical quality and increases in service income and oversee their implementation.
• Regularly review of QTA results, exit interviews and mystery client data to ensure ‘evidence into action’. Work closely with MDT/Clinical quality teams to address identified performance gaps and ensure clinical mentorship is provided in the maternity wing.
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Client Safety and Quality Assurance

• Develop a monthly maternity quality dashboard to monitor key quality KPIs against set quality standards to ensure client safety and standards in place.
• Work with the Clinical Quality team to ensure quality assurance support system in place per MSI protocols like competency assessment of service providers, admission risk assessment protocols, CRA of key obstetric records etc.
• Review and implement, and where needed develop SOP’s for improving client centric care practice like client feedback management, customer handling and duty of care by providers, and incident specific communication management.

Staff Management, Collaboration & Communication

• Lead, mentor, and support maternity staff including midwives, nurses, and support orderlies to provide state of the art services that would create strong base of referrals and returning clients.
• Facilitate continuous professional development and training for maternity staff.
• Represent the maternity unit in facility management meetings and external stakeholder engagements.

Resource & Inventory Management

• Monitor and manage maternity ward supplies, equipment, and medications.
• Ensure availability of emergency obstetric care supplies and maintain equipment functionality.

Minimum Qualifications

• First Degree in either Health Care Administration/Business Administration/Finance or Medical related disciplines. Master’s degree in public health will be an added advantage.
• Five (5) years working experience in senior management in the delivering health programmes or facilities.
• Proven public health management, leadership and management skills that motivate high performing teams and encourage innovation and creativity.
• Experience in Senior level leadership with financial management and budgeting responsibility.
• Experience and knowledge of Tanzanian health sector and community health service delivery (including mobile services).
• Demonstrated ability in facilitating staff capacity development at all levels.
• Excellent communication and networking skills.
• Excellent team building skills.
• Proven communication and writing skills to persuade and influence at all levels.
• Proven IT skills with the ability to analyse data for strategic purposes and decision making.
• Proven organization, strong networking and advocacy skills required.

To Apply: Please send your applications including your curriculum vitae (CV) and a cover letter detailing your suitability and why you are interested in the post to the address below.

Head of Human Resources and Administration
Marie Stopes Tanzania
11 Majuva Street – Mwenge
P O. Box 7072, Dar Es Salaam.
Telephone: +255 22 2774991 / 4
VOIP +255 768 987 780
Closing date: Wednesday August 27th, 2025. Only short-listed candidates will be contacted.