Operation Lead

Job Purpose:

Manage client relations and oversee the day-to-day contract operations and resources covering dedicated warehousing and distribution services while meeting budget expectations

Key Accountabilities:

• Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per SLA
• Interface with other departments within the group/ business to ensure synergies are utilized for the benefit of the business and client
• Oversee the development of the Helios contract team as per HR guidelines
• Manage and maintain good client relations based on service delivery, continuous improvement, value add and effective reporting of operations
• Manage allocated resources to achieve targeted financial, operational, service and performance objectives
• Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment [HSE] and Human Resource
• Manage the Profit and Loss account of the HTT contract identifying key drivers to improve profits and cash flow
• Planning and coordinating volumes and work orders to meet client supply chain requirements
• Manage improvement initiatives in collaboration with the First-Choice team
• Manage contract stock tolerance levels as per SLA guidelines
• Manage distribution targets as per SLA guidelines
• Manage contract reporting and KPI improvement and excellence
• Manage Depot workflows and targets as per SLA and KPI guidelines
  
  

General Competencies

• Be able to build a strong team and provides team members with the direction , resources and environment needed for work.
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• Be able to build effective working relationship with different groups eg colleagues, suppliers etc.
• Should be able to create high performing teams by attracting and developing people
• Should be able to utilize resources to exceed customer expectant
• Should deliver operational results by analyzing and solving problems in structured way.
• Should be able to implement change through motivating and influencing others.
• Team Leadership.
• Managing relationships
• Team development
• Customer focus
• Problem solving
  
  

Key Performance Indicators:

• Profit and Loss Management
• Stock tolerance levels
• SLA/ KPI targets as agreed
• Training Team & development
• Customer service/ focus performance
• 3rd Party suppliers Liaison and service levels
• Process improvements plan and projects
• Commercial decision making
• EOS action identification, resourcing, and follow-up
  
  

Qualifications, Experience & Attributes:

• University Degree
• Profit and Loss management experience
• Inventory Management
• 4 years logistics experience preferably in a multi-user warehouse environment
• Good appreciation of transport operations and associated legislation
• Experience of working with a EAM system
• Excellent communication skills
• Hands on leadership style
• Good team development/ leadership track record