Relationship Manager

Company: Jubilee Health Insurance

Location: Head Office, Tanzania

Main Purpose of the Job (Job Summary)

The job holder will be accountable for the retention of business and maintaining a good relationship with clients and intermediaries, ensuring an excellent customer experience journey.

Main Responsibilities

• Ensure 90% retention of the existing portfolio, including organic growth.
• Improve customer relations with more interaction and communication with clients (touch points).
• Timely issuance of monthly and quarterly reports to communicate correctly and effectively on performance of schemes.
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• Monitoring service and document delivery by other teams to ensure accuracy and timeliness.
• Logging of all issues on CRM and closure of assigned issues within set TATs.

Qualifications

• Graduate in business-related degree (marketing, commerce, insurance, economics, statistics).
• Proficient in the use of Microsoft Office suite and packages.
• Professional insurance certificates/diplomas/advanced diploma.
• People management skills for both internal and external partners.
• Team player.

To Apply

Send your updated resume along with a cover letter to recruitment@jubileetanzania.co.tz. Application Deadline: 15th March 2025