Relationship Manager - Mining Business

Reference Number: R-15974260

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Relationship Manager – Mining Business is responsible for leading the bank’s strategy and operations in the mining sector. This role encompasses business development, client relationship management, risk assessment, and ensuring compliance with regulatory requirements. The Relationship Manager Mining Business will drive revenue growth, enhance the bank's market position, and oversee the delivery of tailored financial solutions to mining clients.

Job Description

Key Accountabilities

Sales and Service: 65%

• Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers
• Generating ongoing referral business from existing customers within the portfolio
• Identify sales and services opportunities and offering solutions appropriate for the customer's needs, goal and objectives
• Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
• Adopt a commercial approach to cost control and income generation
• Expand assigned portfolios through product optimisation and profitable cross selling
• Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards
• Establish relationships and maintain proactive and regular contact with clients as part of the agreed contact plan
• Utilise all customer contact processes and products to develop a better understanding of customer needs
• Provide feedback to clients, even if query or complaint has not been resolved yet.
• Educate customer on the new operating models
• Engage the customer and introduce prepared solutions
• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training
• Maintain customer records and accurate completion of applications and paperwork
• Work closely with customer service teams, responding to complex servicing requests and complaints for customers
• Work proactively with colleagues across the group to support the growth of lead generation
• Promote alternative delivery channels to clients
• Proactively raise the profile and reputation of the Bank in the local community
• Provide financial advice to existing and new customers within the local community to remain a reputable Bank
• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing customers
• Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
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• Deal with and find solutions to customer complaints

Business Development: 30%

• Identify new business opportunities within the mining sector and develop strategies to acquire new clients.
• Collaborate with marketing and product teams to promote banking products and services tailored to the mining industry
• Research, create and follow up on a target list for potential new business
• Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
• Participate in cross-selling initiatives to enhance client relationships and increase revenue
• Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with Business Analysts, CMAs and Operational Bankers to construct credit applications).
• Work closely with credit analysts, risk management, and other internal teams to deliver comprehensive solutions to clients.
• Participate in cross-selling initiatives to enhance client relationships and increase revenue.

Risk Management: 5%

• Assess and mitigate risks associated with lending and investment in the mining sector.
• Ensure compliance with internal policies and regulatory requirements
• Work closely with credit analysts, risk management, and other internal teams to deliver comprehensive solutions to clients.
• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Education and Experience Required

Education:

• Bachelor’s degree in finance, Business Administration, or a related field.
• Master’s degree or MBA preferred.

Experience:

• 5+ years of experience in banking, investment, or financial services, with a strong focus on the mining sector.
• Proven track record of managing client relationships and leading teams.

Technical Skills:

• Strong understanding of mining industry dynamics, financial markets, and investment banking principles.
• Proficiency in financial modelling, credit analysis, and risk management.

Knowledge & Skills: Competencies

• Strong understanding of the mining industry, including market dynamics and regulatory environment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in financial modeling and credit analysis.
• Ability to work independently and as part of a team

Qualifications

• Bachelors Degree and Professional Qualifications - Business, Commerce and Management Studies, Commercial mindset - Junior, Customer Excellence - Service Delivery, Digital familiarity, Effective communication - Basic, Experience in a similar environment at junior specialist level, Openness to change, Product and/or Service Knowledge, Relationship building