Service Administrator

SERVICE ADMINISTRATOR
INDUSTRY- AUTOMOTIVE
LOCATION: LAKE ZONE
HR WORLD on behalf of our reputable client, we are looking for a Service Administrator who will assure the process of receiving customers and vehicles in time and in an efficient way and support all aspects of service sales.

RESPONSIBILITIES;

• Booking customer's vehicles in for Service and repairs
• Advising customers on any work required, including costs
• Ordering of parts based on customers' needs
• Monitoring for parts handling to ensure an efficient stock level.
• Handling incoming goods, receive and inspect all packages delivered, resolving discrepancies
• Pre-picking of parts and delivering correct parts to customers and workshops on time.
• Responsible for reviewing completed work orders before closing. Items checked to include outside purchases, sublet charges, lube, oil, machine earnings charges, labor, and parts.
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• Handle customer complaints with integrity and poise, and when necessary refer customers to the appropriate individual for resolution
• Diagnose and respond to customer support service call requests
• Administration and reporting of complete relevant and applicable documentation accurately, including invoices, payment, and other office forms
• Assist with closing warranty work orders as required
  
  

QUALIFICATIONS;

• A Bachelor's degree in Automobile Engineering
• Minimum 4 years experience in truck/automotive service administration
• Ability to plan and manage multiple projects
• Detailed orientated with high level of accuracy
  
  

Interested candidates may send their CV's to recruitment@hrworld.co.tz before 20th June 2023