Service Centre Supervisor Arusha Station

Location: Dar es Salaam, Dar es Salaam, Tanzania

Responsibilities

• Supervise day-to-day running of physical shipment handling.
• Maintain properly allocated manning resources according to shipment volumes.
• Manage facility and operating system security.
• Build strong client relationships to maximize company performance and growth.
• Provide prompt shipment lodgement and recovery according to customer requirements.
• Maintain a clean and fair working environment for all customers.
• Ensure transit time standards and identify non-compliance against gateway operation TSP.
• Provide timely lodgement and recovery of shipments.
• Escalate service failures to line supervisor/manager.
• Focus on and follow up on customs clearance processes to enhance service delivery.
• Execute work processes impacting role success and departmental performance.
• Handle storage and inventory control, liaising with customs and operations teams for stock despatch.
• Timely report issues to higher levels for support.
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• Comply with all company policies and procedures (health, safety, environment, community).
• Ensure timely and effective customer communication through regular visits and monthly performance reviews.
• Maintain daily/weekly contact with peers in Operations, Commercial/Direct Sales, Customer Service Management, IT, and eCom; and with peers in other stations to develop business.
• Provide expert advice, training, and technical assistance to lower-level personnel.
• Assist in directing the work of others and contribute to employee development.
• Continuously seek and implement opportunities for operational improvement.

Qualifications

• Bachelor's Degree or equivalent experience/qualification
• Fluent English (written and oral)
• Excellent communication and organizational skills
• Computer skills
• Team player and people management skills
• Customs regulations knowledge
• Supply chain management & logistics experience
• At least 2 years of customs clearance experience
• At least 2 years of logistics experience