Training Manager

INDUSTRY: FINANCIAL SERVICES

HR World Limited, on behalf of our client, we are seeking to recruit a Training Manager who will be responsible for identifying organizational training needs, designing and implementing effective training programs, and driving employee performance to support business growth and customer satisfaction.

RESPONSIBILITIES:

• Identify, assess, and continuously monitor training needs across the organization.
• Design, plan, and implement training programs, policies, and procedures to address identified skill and performance gaps.
• Develop and execute structured training plans aligned with business and performance objectives.
• Support the growth, performance, and retention of the sales team through targeted coaching and training initiatives.
• Enhance customer satisfaction by improving staff skills, service standards, and product knowledge.
• Coordinate internal and external training sessions, including facilitators and training resources.
• Evaluate training effectiveness through feedback, assessments, and performance metrics, and recommend improvements.
• Prepare training reports and provide insights and recommendations to management.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Education, Human Resource Management, or a related field.
• Minimum of 2 years of proven experience in coaching, supervising, managing, or training a team.
• Strong leadership and team development skills.
• Excellent presentation, facilitation, and communication skills.
• Ability to assess training needs and develop practical learning solutions.
• Strong organizational and coordination skills.
• Ability to analyze performance data and prepare comprehensive reports.
• Proactive, results-oriented, and able to work independently.

Interested candidates may send their CVs to career@hrworld.co.tz before 6th March 2026. Only successful candidates will be contacted.