Agency Banking Sales Executive

Key Responsibilities

• Facilitating first-contact meetings with potential KCB bank wakala
• Searching, assessing, accepting and processing prospect agents’ applications to become KCB bank wakala (Recruitment).
• Conduct first time (activations) and routine trainings to approved agents to ensure agents/agent users are able to provide KCB bank wakala agency banking services
• Submitting to the agent on time all tools of trade which are provided by the bank immediately after agent’s approval
• Ensure agents premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
• Monitoring agent activities, ensure compliance to bank’s agent policies and procedures and conduct periodic visits to their business places/premises (Relationship Management).
• Growth of agent turnover as per the agreed target
• Manage agent relationships and ensure agents complaints/disputes are sorted on time.
• Activation of dormant agents.
• Supporting agents in customer acquisition.

Daily Responsibilities

New Business Development 50%.

• Recruit new quality business within the allocated market.
• Proactively create and develop business relationships with agents.
• Build close working relationships with Branch staff, SME, and Corporate team to create business opportunities.
• Implement activities to deliver value-added products and services at the agent location.
• Fully understand the workings of agent banking, operations, and risk strategy.
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Customer contact (40%)

• Customer contact involves discussions and negotiations with customers on business and operational issues
• The role holder is responsible for managing and responding to customer requirements
• Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.
• Develop a deep understanding of the needs and requirements of customers’ businesses
• Make sound commercial judgments in order to retain and fully develop customer base
• Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (10%)

• Responsible for developing a personal sales plan to achieve targeted objectives and goals
• Personal time management of day to day activities to maximize return on resources
• Keeping fully updated on customer activities as reported in the media and via internal Group sources
• Maintain and understand the business environment in which the customer operates
• Constantly update knowledge on all products and services offered by KCB.

Requirements:

• Bachelor degree in Banking/Finance or equivalent from any recognized institution
• Master’s Degree in Business Administration is an added advantage
• Professional Qualifications: Agency banking and card background is an added advantage
• At least 1-year banking experience